Britvic is a leading soft drinks company and, like most businesses, holds and processes a wide range of information about individuals. This Privacy Notice describes Britvic’s practices in relation to personal information about individuals (‘information’) collected through activities that refer to this Privacy Notice, whether offline or online including though websites, software applications, branded pages on third party platforms or electronic messaging (‘sites’).
This Privacy Notice is intended to assist you make informed decisions about your information and it explains:
1.Who we are and how to contact us
2.What information we collect
3.Why we use your information and the legal bases which allow us to use it
4.Where your information comes from
5.Whether you have to provide us with your information and what happens if you don’t
6.Who we share your information with
7.How long we keep your information for
8.How to access your information and other rights
9.How and where we store your information
10.Special provisions for children under the age of 13
1. Who we are and how to contact us
Britvic Soft Drinks Limited is the data controller responsible for your information. We are an English company with company number 00517211and our registered office address is: Breakspear Park, Breakspear Way, Hemel Hempstead, Hertfordshire, HP2 4TZ. We are one of a number of companies in the Britvic Group. Britvic PLC is the holding company.
We are also registered at the Information Commissioner’s Office with registration number Z6054065. Our notification is available here. If you have any questions about this Privacy Notice or want to exercise your rights , please contact us by:
• sending an email to email@example.com
• calling us on 0800 0321767
• writing to us at our registered office address above, marking your letter for the attention of the Compliance Team.
2. What information we collect
We may collect the following information from or about you:
• full name
• social media handle
• contact details such as your email address, home address, home/mobile telephone number
• age or date of birth
• general information such as your interests, experience of our products, contact preferences, competition entries or other content you submit to us or post online
• photographs or videos with your likeness
• bank details or other financial information
• health information, including about an illness or injury
• your device and details of your visit to our sites such as browser details, IP address, pages viewed.
3. Why we use your information and the legal bases which allow us to use it
These are the purposes for which use your information and the corresponding legal bases which allow us to use it:
To communicate with you by responding to your queries or comments about Britvic products or sites
It’s in our legitimate interests to ensure that consumers of our products are informed, satisfied and safe with your explicit consent (health information only)
To evaluate, develop or improve Britvic products and your experience on Britvic sites
It’s in our legitimate interests continually to evaluate, develop or improve our products as well as the experiences of users of our sites with your explicit consent (health information only)
To administer and evaluate the effectiveness of Britvic promotions or competitions
It’s in our legitimate interests to ensure that we can fulfil any promotions or competitions we run (including the delivery of prizes) and assess their effectiveness
4. Where your information comes from
Information we may collect about you comes from three sources:
• directly from you when you provide us with that information; e.g. when you contact our consumer engagement team; enter a promotion or competition
• from other sources; e.g. if you ask a shop to forward to us your enquiry about our products for a response; from publicly available information you post online
5. Whether you have to give us your information, and what happens if you don’t
You don’t have to give us your information. But if you don’t, we won’t be able to communicate with you. Sometimes that means that we won’t be able to respond to a question. It might also affect our ability to look into and report back to you on an issue you’ve raised. Other times, it might mean you won’t be able to participate in a promotion or competition we’re running (or send you a prize if you win!)
6. Who we share your information with
We don’t share your information with third parties unless it is with:
• your consent
• another company in the Britvic Group, including Britvic PLC. An up to date list of companies in the Britvic Group is available here
• our trusted service providers who carry out certain activities on our behalf. These include advertising, marketing or promotional agencies and IT companies
• law enforcement or government authorities, or we believe it is necessary for legal or public safety reasons
• the new owner of either a Britvic Group company, or a Britvic Group company’s assets, in the event of a sale
7. How long we keep your information for
We keep your information only for as long as necessary to fulfil the purpose it was collected for.
8. How to access your information and other rights
You have a number of rights in relation to your information. If you want to exercise any of these rights, please contact us.
• The right of access
If you ask us, we’ll confirm whether we’re processing your information and, if so, provide you with a copy of that information (along with certain other details). We’ll need to verify you are who you say you are and, in some circumstances, we may need to charge a reasonable fee.
• The right to rectification
If the information we have about you is inaccurate or incomplete, you’re entitled to have it rectified. If we’ve shared your information with others, we’ll let them know about the rectification where possible. If you ask us, we’ll also tell you who we’ve shared your information with.
• The right to erasure
You can ask us to delete or remove your information in some circumstances such as where we no longer need it or you withdraw your consent (where applicable). If we’ve shared your information with others, we’ll let them know about the erasure where possible. If you ask us, we’ll also tell you who we’ve shared your information with.
• The right to restrict processing
You can ask us to ‘block’ or suppress the processing of your information in certain circumstances such as where you contest the accuracy of that information or object to us processing it. It won’t stop us from storing your information though. We’ll tell you before we lift any restriction. If we’ve shared your information with others, we’ll let them know about the restriction where possible. If you ask us, we’ll also tell you who we’ve shared your information with.
• The right to data portability
You have the right, in certain circumstances, to obtain information you’ve provided us with (in a structured, commonly used and machine readable format) and to reuse it elsewhere.
• The right to object
You can ask us to stop processing your information if we’re:
o relying on our own or someone else’s legitimate interests to process your information;
o processing your information for direct marketing; or
o processing your information for research.
• Rights in relation to automated decision making and profiling
You have the right not to be subject to a decision when it’s based on automatic processing, including profiling, and it produces a legal effect or similarly significantly affects you.
• The right to withdraw consent
If we rely on your consent (or explicit consent) as our legal basis for processing your information, you have the right to withdraw that consent at any time.
• The right to lodge a complaint with the supervisory authority
If you have a concern about any aspect of our information rights practices, including the way we’ve handled your information, you can report it to the UK Information Commissioner’s Office (ICO). You can find details about how to do this on the ICO website at https://ico.org.uk/concerns/ or by calling their helpline on 0303 123 1113.
9. How and where we store your information
We do what we reasonably can to keep your information safe, and we require third parties who handle your information on our behalf to do the same.
Your information may be transferred and stored overseas, in countries outside the European Economic Area (EEA), either by us or trusted third parties acting on our behalf. Whilst some of those countries do not afford the same legal protection as is enjoyed in the EEA, we require third parties which receive your information to provide adequate safeguards. By providing us with your information, you agree to us (or third parties acting on our behalf) transferring your information outside the EEA.
10. Special provisions for children under the age of 13
If you’re a child under the age of 13, please DON’T send us any information about yourself unless one of your parents or a guardian has agreed to us having that information and you can show us that they have agreed.